Learners

Who This Course
Is For

Clinician
Doctors, nurses, technicians, and other patient-facing professionals working in healthcare settings who regularly manage complex interactions, clinical responsibilities, and time-sensitive decisions. This course is designed to support clinicians in improving patient communication, strengthening informed consent, and reducing clinical risk while delivering safer, more coordinated care.
Clinician
Patient Communication
Informed Consent
Clinical risk
Care Coordination
Safety
Language Services Professional
Interpreters, ASL interpreters, translators, and language services coordinators who support communication across diverse healthcare settings. This course is designed to help language professionals navigate clinical conversations, collaborate effectively with care teams, and ensure accurate, ethical, and patient-centered communication.
Language Services Professional
Interpretation Standards
Ethics
Role Clarity
Access Planning
Quality
Healthcare Administrator
Leaders and managers in hospitals, clinics, and health systems who oversee operations, policy implementation, and patient experience. This course supports administrators in strengthening communication practices, reducing organizational risk, and improving coordination across clinical and language services teams.
Healthcare Administrator
Operations
Policy Decisions
Compliance Oversight
Service Design
Accountability
Compliance or Quality Professional
Staff responsible for regulatory adherence, audits, and risk management within healthcare organizations. This course supports compliance and quality professionals in strengthening communication standards, identifying potential risks, and promoting safer, more consistent practices across clinical and language services workflows.
Compliance or Quality Professional
Title VI
Section 1557
CLAS Standards
Documentation
Liability
Public Service Professional
Employees in government agencies and public-facing institutions who serve diverse communities and manage complex communication needs. This course supports public service professionals in delivering clear, accessible information, reducing risk, and ensuring equitable communication across programs and services.
Public Service Professional
Equitable Access
Legal Obligations
Service Delivery
Public Trust
Accountability
Nonprofit Program Manager
Leaders managing programs that serve multilingual communities and diverse populations. This course supports nonprofit program managers in strengthening communication practices, reducing service delivery risks, and ensuring programs remain accessible, effective, and community-centered.
Nonprofit Program Manager
Program Design
Community Access
Service Equity
Reporting
Outcomes
Business Professional
Roles responsible for customer access, internal policy implementation, and operational coordination across organizations. This course supports business professionals in improving communication practices, reducing operational risk, and ensuring policies are applied clearly and consistently across teams and customer touchpoints.
Business Professional
Customer Communication
Inclusion Practices
Process Design
Training
Governance

The Problem this Course Addresses

Language barriers affect safety, compliance, cost, and trust. These gaps lead to avoidable risk, poor outcomes, and legal exposure.
Patient Understanding
Information patients cannot use
Patients receive medical information in a language they do not understand, which affects consent and care decisions.
Interpretation Practices
Use of unqualified interpreters
Family members or bilingual staff are used instead of trained interpreters during care encounters.
Legal Awareness
Unclear legal responsibilities
Staff and leaders misunderstand or inconsistently apply language access laws and standards.
Organizational Priority
Language access treated as optional
Language services are seen as an extra service rather than a required part of care delivery.
Error Tracking
Miscommunication goes unrecorded
Incidents caused by language barriers are not documented or reviewed.
Institutional Risk
Preventable exposure and harm
These gaps increase safety risk, financial loss, and legal liability.
Course Overview

What You Will Learn

The focus is on application, not theory.
Language Access Foundations
Understand key terms related to language access, language justice, and language rights, and how they apply in healthcare.
Terminology
Rights
Equity
Access
Language Barriers in Practice
Learn how language barriers affect care delivery, patient outcomes, and trust across the US healthcare system.
Outcomes
Safety
Equity
Communication
Legal and Professional Standards
Learn the legal requirements for language access and the roles and ethics of interpreters and translators.
Compliance
Title VI
CLAS
Ethics
Implementation and Tools
Learn how to design and support language access services, including guidance on using AI in healthcare settings.
Implementation
Operations
AI
Services
Course Perks

How the Course is Structured

You can complete the course alongside your regular work.
Online access, available at all times
Self-paced modules
Activities and learning resources
Certificate of completion
Educator

EITLA is led by Carol Velandia of Equal Access Language Services

She brings direct experience working with healthcare systems and public agencies to design and support language access programs grounded in law and practice.
Healthcare Systems Experience
Designs and implements language access programs in hospitals and clinics
Public Sector Advisor
Advises public agencies and healthcare organizations on language access obligations
Civil Rights Advocate
Advances language access as a civil right tied to safety, dignity, and equity
Next step
Enroll to gain clear guidance on meeting language access responsibilities and improving communication with multilingual communities.
Reserve your seat