"Understanding the Importance of Equal access for multilingual communities"

"The exercise involving trying to interpret for a therapist and patient"

"Presenters were well informed, engaging, passionate; small groups were very effective"

"The insight into the experience of the interpreter, and the significance of their role in the clinical setting."

"Inclusion of the interpreters as part of the treatment team"

"Enjoyed the exercise of acting like the interpreter most. Provided insight into interpreting and how I can help them more effectively in sessions. Also was nice learning about certification that is needed/able to have for interpreting. "

"The course gave more specific information to better understand how to communicate better with interpreters & clients. The Principal Standards were especially helpful. Information about interpreters Code of Ethics & Credentials were also helpful to know. "

"Getting clinicians to think about the LEP population in a more critical and empathetic manner"

"The strong points of the Language Access Program were the different scenarios that the instructor talked about, and she was able to provide a different look at interpretative services.  Lesa and BA presented informative content about de-escalation and conflict management and they talked about behaviors of people and how we perceive things and how to handle possible difficult encounters with others.  It was very helpful. "

"Well organized and clear.  It increased our appreciation of our interpreters and helps remind us of how to speak effectively when using an interpreter. "